Terms & Conditions

Last Updated: 19 August 2026

These Terms & Conditions govern your use of JubaSquare, including our marketplace, customer services, seller tools, ordering services, payment services, delivery, pickup, and related features.

By accessing JubaSquare, creating an account, placing an order, purchasing a product, or registering as a seller, you agree to these Terms & Conditions. If you do not agree, please do not use JubaSquare.

1. About JubaSquare

JubaSquare is an online marketplace that connects customers with independent sellers, shops, restaurants, wholesalers, and other approved businesses.

Products and services listed on JubaSquare may be offered by third-party sellers. Unless JubaSquare clearly states otherwise, the seller is responsible for the product or service offered through the platform.

JubaSquare provides the technology and marketplace environment used to display products, process orders and payments, support customers and sellers, coordinate order fulfillment, and facilitate delivery or pickup.

2. Customer Accounts

Certain features of JubaSquare may require a customer account. Customers are responsible for providing accurate information and keeping their account secure.

• Provide accurate and complete account information.
• Keep login credentials confidential.
• Do not use another person's account without authorization.
• Notify JubaSquare if you believe your account has been compromised.

JubaSquare may suspend or terminate an account where there is suspected fraud, abuse, false information, unauthorized activity, or violation of these Terms.

3. Seller Accounts

Sellers must provide accurate business and contact information and comply with applicable laws and JubaSquare policies.

Sellers are responsible for:

• Accurate product names, descriptions, images, and specifications.
• Accurate pricing and stock information.
• Ensuring products are genuine and legally permitted for sale.
• Correctly fulfilling accepted orders.
• Proper packaging for transportation.
• Providing accurate information required for fulfillment and shipping.

JubaSquare may remove listings, restrict products, suspend sellers, cancel orders, or terminate seller accounts where these requirements are not met.

4. Products and Listings

Sellers are responsible for the accuracy, legality, authenticity, quality, condition, and availability of their products and services.

Sellers must not list products that are counterfeit, stolen, fraudulent, unlawful, unsafe, expired, misleading, or otherwise prohibited by JubaSquare or applicable law.

JubaSquare may review, restrict, reject, modify, or remove listings where necessary to protect customers, sellers, JubaSquare, or comply with legal and regulatory requirements.

5. Orders and Payments

Customers must provide accurate information when placing an order, including contact and delivery or pickup information where required.

JubaSquare currently operates on a prepaid order model. Customers are required to complete payment before an order proceeds to fulfillment, unless another payment arrangement is expressly offered and displayed by JubaSquare.

An order becomes confirmed after successful payment and the applicable order confirmation process.

JubaSquare may cancel or reject an order where a product is unavailable, payment fails, fraud is suspected, incorrect pricing or listing information is identified, the product is prohibited, or another legitimate reason applies.

Applicable shipping, delivery, taxes, duties, or other charges may be displayed separately from the product price where applicable.

6. Shipping and Delivery

Shipping and fulfillment arrangements may vary depending on the seller, product, origin, destination, and agreed transportation method.

Sellers may fulfill orders from South Sudan or from other countries approved by JubaSquare. Where a seller ships a product to South Sudan, the seller is responsible for arranging transportation to the designated JubaSquare receiving hub in Juba, unless otherwise agreed.

An order may be marked Shipped once the product has been handed over to the selected transport or courier provider and has left the seller's dispatch location.

Once the product is received by JubaSquare in Juba, the order may be updated to Arrived in Juba.

After receipt in Juba, JubaSquare may arrange final delivery to the customer's designated location or make the order available for customer pickup.

Delivery times are estimates only. Delays may occur because of transport, customs, weather, road conditions, security conditions, public holidays, product availability, regulatory requirements, or circumstances beyond the reasonable control of JubaSquare or the seller.

7. Customer Pickup and Delivery

Customers may collect an order from a designated JubaSquare pickup location or receive delivery where delivery is available for the order.

Customers must provide accurate contact and delivery information and cooperate reasonably with the delivery or pickup process.

JubaSquare is not responsible for delays or failed delivery caused by incorrect customer information, customer unavailability, or failure to collect an order within the applicable collection period.

8. Cancellations, Returns and Refunds

Cancellations, returns, refunds, replacements, and exchanges are handled according to the JubaSquare Refund & Cancellation Policy.

Customers should review that policy before placing an order.

Where a refund is approved, JubaSquare may process the refund through the original payment method or another appropriate method, subject to applicable payment-provider requirements.

9. Seller Responsibilities for Customer Orders

Sellers are responsible for fulfilling orders accurately and supplying the product described in the listing.

If a seller sends an incorrect, defective, damaged, counterfeit, or materially misrepresented product, the seller may be required to provide a replacement or refund in accordance with the applicable JubaSquare policy.

10. Prohibited Use

Users must not use JubaSquare for illegal, fraudulent, abusive, harmful, or unauthorized activities.

• Fraud or attempted fraud.
• False or misleading information.
• Unauthorized access to accounts or systems.
• Interference with JubaSquare's operation or security.
• Harassment, threats, or abuse of customers, sellers, or staff.
• Sale or purchase of prohibited, illegal, counterfeit, stolen, or unsafe products.

11. Restricted Products

Certain products may be prohibited or subject to additional legal, regulatory, licensing, transport, customs, import, or safety requirements.

JubaSquare may require additional information or documentation before approving or continuing to list a restricted product.

JubaSquare may remove or reject products that do not meet applicable requirements.

12. Platform Availability

JubaSquare aims to provide a reliable and secure marketplace but does not guarantee that the website or services will always be uninterrupted, error-free, secure, or continuously available.

JubaSquare may update, suspend, restrict, modify, or temporarily discontinue any part of the platform where reasonably necessary for maintenance, security, improvements, legal requirements, or operational reasons.

13. Third-Party Services

JubaSquare may rely on third-party services, including payment providers, transport providers, courier companies, hosting providers, communication services, and other technology providers.

Third-party services may have their own terms, conditions, and policies. JubaSquare is not responsible for matters outside its reasonable control arising from third-party services.

14. Limitation of Liability

To the maximum extent permitted by applicable law, JubaSquare is not responsible for losses resulting from misuse of the platform, inaccurate information provided by users, seller conduct, third-party services, transport delays, customs delays, or events beyond JubaSquare's reasonable control.

Nothing in these Terms is intended to exclude or limit any right, liability, or protection that cannot legally be excluded or limited.

15. Intellectual Property

Unless otherwise stated, JubaSquare's website, branding, logos, design, software, text, and other platform content are owned by or licensed to JubaSquare and may not be copied, reproduced, modified, or used without appropriate authorization.

Sellers are responsible for ensuring that images, descriptions, trademarks, logos, and other content they upload do not infringe the rights of another person or business.

16. Changes to These Terms

JubaSquare may update these Terms & Conditions from time to time. Changes will be published on the website together with an updated effective date.

Continued use of JubaSquare after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

17. Contact Us

If you have questions, concerns, or complaints regarding these Terms, please contact JubaSquare support.

Email:
ltg-general-trading@hotmail.com

JubaSquare
South Sudan