Privacy Policy

Last Updated: 19 August 2026

JubaSquare respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and how we protect it when you use the JubaSquare website, marketplace, services, and related features.

By using JubaSquare, you acknowledge that your information may be processed as described in this Privacy Policy.

Privacy Promise:
JubaSquare does not sell customer personal information to advertisers.

1. Information We Collect

We may collect information that is reasonably necessary to provide and operate our marketplace and related services.

1.1 Account Information

• Full name.
• Phone number.
• Email address.
• Account username and login credentials.
• Account preferences and settings.

1.2 Customer Order Information

• Products purchased or ordered.
• Order number and order history.
• Seller information.
• Order status.
• Payment status and transaction information.
• Delivery or pickup information.

1.3 Delivery and Pickup Information

Where necessary to complete an order, we may collect:

• Customer name.
• Phone number.
• Delivery address or location.
• Delivery instructions or notes.
• Pickup information.
• Delivery status and confirmation.

1.4 Vendor Information

Vendors may be required to provide information such as:

• Business name and contact details.
• Business address or operating location.
• Product and service listings.
• Settlement and payment information.
• Business registration or verification documents where required.
• Shipping and fulfillment information.

1.5 Device and Usage Information

We may automatically collect certain technical information when you use JubaSquare, including:

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages and features visited.
• Searches and marketplace interactions.
• Approximate usage and performance information.

1.6 Communications

We may collect information contained in communications with JubaSquare, including customer support requests, complaints, feedback, order-related messages, and other communications.

Where communication is conducted through third-party services such as WhatsApp, those services may also process information according to their own privacy policies.

2. How We Use Your Information

We use collected information for purposes such as:

• Creating and managing customer and vendor accounts.
• Processing and managing orders.
• Processing and recording payments and refunds.
• Providing delivery and customer pickup services.
• Receiving and managing products at JubaSquare locations.
• Connecting customers with vendors.
• Providing customer and vendor support.
• Sending order and service notifications.
• Preventing fraud and misuse.
• Protecting the security of our platform.
• Improving our website, marketplace, and services.
• Maintaining business and transaction records.
• Complying with applicable legal or regulatory requirements.

3. Sharing Information

We share information only where reasonably necessary to provide our services, complete transactions, protect the platform, or comply with applicable legal requirements.

3.1 Sellers

When a customer places an order, JubaSquare may provide the seller with information necessary to fulfill the order, including relevant customer contact and order details.

3.2 Delivery and Transport Providers

Necessary order and delivery information may be shared with transport, courier, or delivery providers involved in fulfilling an order.

3.3 JubaSquare Staff and Support Teams

Authorized staff may access information necessary to process orders, manage customer pickup and delivery, handle returns and refunds, and provide customer or vendor support.

3.4 Service Providers

We may use third-party service providers for services such as:

• Payment processing.
• Website hosting.
• Cloud and database services.
• Analytics.
• Communication.
• Security and fraud prevention.
• Technical support.

These providers may process information on our behalf as necessary to provide their services.

3.5 Legal and Regulatory Requests

We may disclose information where required or permitted by applicable law, legal process, court order, regulatory request, or where reasonably necessary to investigate fraud, security issues, or unlawful activity.

3.6 Advertising

JubaSquare does not sell customer personal information to advertisers.

4. Payment Information

JubaSquare uses approved payment providers and financial service providers to process online payments where available.

JubaSquare may receive information such as payment status, transaction reference, amount, payment method, and transaction date.

JubaSquare does not generally store complete bank card numbers or full card security information on its own systems. Payment information may be processed directly by the relevant payment provider according to its own terms and privacy policy.

Payment providers may process information necessary for authorization, fraud prevention, settlement, refunds, and transaction security.

5. Shipping, Delivery and Customer Pickup

To complete an order, JubaSquare may use customer information to coordinate shipping, receipt, storage, delivery, and pickup.

For products shipped to JubaSquare from another location, necessary order information may be shared with the seller and relevant transport or courier provider.

Customer information may also be provided to authorized JubaSquare delivery personnel when required to complete final delivery.

6. Cookies and Similar Technologies

JubaSquare may use cookies and similar technologies to:

• Keep users signed in.
• Maintain security.
• Remember preferences.
• Improve website functionality.
• Analyze traffic and website performance.
• Improve the customer experience.

Users may manage or disable cookies through their browser settings. Disabling certain cookies may affect some website features.

7. Data Security

JubaSquare takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, computer system, or storage method can be guaranteed to be completely secure.

Users are responsible for protecting their account credentials and should notify JubaSquare if they believe their account has been accessed without authorization.

8. Data Retention

JubaSquare may retain information for as long as reasonably necessary for account management, order fulfillment, customer support, refunds, settlements, business records, fraud prevention, security, legal requirements, and other legitimate business purposes.

9. Your Choices and Requests

Subject to applicable law and legitimate business record requirements, you may contact JubaSquare to request:

• Correction of inaccurate information.
• Updates to your account information.
• Information about personal data we hold about you.
• Account closure where available.

Certain information may need to be retained where required for legal, accounting, security, fraud-prevention, or transaction-record purposes.

10. Account Closure

Customers and vendors may request closure of their accounts, subject to outstanding orders, refunds, disputes, settlements, legal obligations, and necessary business records.

Closing an account does not necessarily cause all information to be immediately deleted where retention is reasonably required.

11. Children

JubaSquare is not intended to be used independently by children who are not legally able to enter into purchase transactions.

We do not knowingly request personal information from children for the purpose of independent purchases.

12. Third-Party Websites and Services

JubaSquare may contain links to third-party websites, applications, payment services, social media platforms, courier services, or other external services.

Third-party services operate under their own privacy policies and terms. JubaSquare is not responsible for the privacy practices of third-party services that it does not control.

13. Changes to This Privacy Policy

JubaSquare may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

Updated versions will be published on the website with a revised Last Updated date.

14. Contact Us

For privacy questions, information requests, account requests, or concerns about how your information is handled, please contact JubaSquare support.

Email:
ltg-general-trading@hotmail.com

JubaSquare
South Sudan