Privacy Policy

Privacy Policy

Last Updated: 01/07/2026

JubaSquare respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and how we protect it.

Privacy Promise
JubaSquare does not sell customer personal information to advertisers.

1. Information We Collect

We may collect information needed to provide marketplace, ordering, seller, delivery communication, payment status, and support services.

• Account Information: Name, phone number, email address, password, and account details.
• Order Information: Products ordered, delivery address, payment method, order history, seller information, and order status.
• Delivery Information: Customer name, phone number, delivery address, delivery notes, seller delivery area, delivery fee, and delivery confirmation.
• Seller Information: Business name, contact details, shop location, product listings, payment details, delivery settings, and business documents where required.
• Device and Usage Information: IP address, browser type, device type, pages visited, search activity, and platform usage.
• Communication Information: Messages, calls, WhatsApp communication, support requests, complaints, and feedback.

2. How We Use Your Information

We use information to operate, protect, and improve JubaSquare.

• Create and manage customer and seller accounts.
• Process orders, delivery requests, payment status records, and refund support requests.
• Connect customers with sellers and restaurants.
• Share necessary order and delivery details with the seller responsible for the order.
• Provide customer support and seller support.
• Send order updates and important service notifications.
• Improve website performance, product discovery, and customer experience.
• Detect fraud, abuse, security risks, and policy violations.
• Comply with legal, tax, security, and business requirements.

3. Sharing Information

We only share information where needed to provide marketplace services, support orders, protect the platform, or comply with legal requirements.

• Sellers: To prepare, contact the customer, fulfill, and deliver customer orders.
• Seller Delivery Staff: To deliver orders when delivery is handled by the seller.
• Support Teams: To resolve customer, seller, order, return, refund, or delivery issues.
• Service Providers: Such as hosting, analytics, communication, and security tools.
• Authorities: If required by law or needed for fraud and security investigations.

JubaSquare does not sell customer personal information to advertisers.

4. Cash on Delivery and Payment Information

JubaSquare currently supports Cash on Delivery. Customers normally pay when the order is delivered.

Because payment is made on delivery, JubaSquare may collect order amount, delivery fee, order status, payment status, and delivery confirmation information.

JubaSquare does not store full bank card details. If online payment is added in the future, payment information may be processed by approved banks, mobile money providers, payment gateways, or other payment partners.

5. Cookies and Tracking

JubaSquare may use cookies and similar technologies to keep users logged in, remember preferences, improve performance, analyze traffic, and improve the shopping experience.

Users may manage cookies through their browser settings.

6. Data Security

We take reasonable steps to protect information from unauthorized access, loss, misuse, or disclosure.

However, no online system is 100% secure. Users should keep login details private and notify us if they suspect unauthorized account access.

7. Data Retention

We keep information only as long as needed for business, legal, tax, security, support, and operational purposes.

8. Your Choices

You may contact us to request correction of your information, account updates, or account closure, subject to legal and business record requirements.

9. Children

JubaSquare is not intended for children to use without parent or guardian supervision.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the website.

Contact Us

For privacy questions or account requests, contact JubaSquare support.

Email: ltg-general-trading@hotmail.com